Imperium Law Complaints Policy and Procedure
Imperium Law Complaints Policy and Procedure

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Complaints Policy and Procedure

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage.  Download and read our Complaints Policy.

Following this, if you would like to make a formal complaint, then you can download and read our full Complaints Procedure. It is important for you to know that making a complaint will not affect how we handle your case, all feedback is really important to us because it helps us develop and improve our services.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint?

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

Within six months of receiving a final response to your complaint;
and
No more than six years from the date of act/omission; 
or
No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

successful claims...

£3,800 RTA compensation  paid to an injured motorist.

Imperium win a payout for a driver injured in a car accident.

“£40,000 in workers compensation for warehouse operative's broken foot"

Thanks to Imperium Law Leicestershire worker receives a five figure compensation payout.

£7,500 work injury compensation  paid to a forklift driver.

Imperium win a payout for worker injured in a fall.

“£1,000 clinical negligence compensation for Devon hospital patient"

Imperium Law's negligence team win a payout for a patient left with a gauze pack in her body.

“£7,000 public liability compensation  for pedestrian injured slipping on an icy pavement."

Imperium win partially sighted pedestrian's compensation claim.

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